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Privacy Policy

A legal disclaimer

Physio Further LLP

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1. Introduction

We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and safeguard your information when you engage with our physiotherapy services, visit our clinic, or use our website.

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2. Information We Collect

We may collect the following categories of personal data:

  • Identity Data: Name, date of birth, sex.

  • Contact Data: Address, email, phone number.

  • Health Data: Medical history, treatment notes, referrals, test results, and progress reports.

  • Financial Data: Payment details, invoices, insurance information.

  • Technical Data: IP address, browser type, and usage data when you visit our website. Data is hosted by Wix.com. 

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3. How We Use Your Information

We use your personal data for:

  • Providing physiotherapy assessment and treatment.

  • Communicating with you about appointments, progress, and follow‑up care.

  • Managing billing, insurance claims, and payments.

  • Maintaining accurate medical records in compliance with healthcare regulations.

  • Ensuring patient safety.

  • Meeting legal, regulatory, and professional obligations.

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4. Legal Basis for Processing

We process your personal data under the following lawful bases:

  • Consent: When you agree to receive communications or participate in specific services.

  • To deliver physiotherapy services you request.

  • Legal Obligation: To comply with healthcare and financial regulations.

  • Legitimate Interests: To improve our services and manage our business effectively.

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5. Sharing Your Information

We may share your data with:​

  • Insurance providers - with consent. 

  • Regulatory bodies, if legally required.

  • IT service providers who support our systems (bound by confidentiality agreements and consent).

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We never sell your personal data to third parties.

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We never disclose your personal information without your consent. 

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6. Data Retention

  • Medical records are retained for the period required by healthcare regulations (typically 8 years after treatment for adults).

  • Financial records are retained for at least 6 years for tax purposes.

  • After retention periods expire, data is securely deleted or anonymised via the clinical and accounting software we utilize (Cliniko, Xero, Square).

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7. Your Rights

You have the following rights under data protection law:

  • Access to your personal data.

  • Correction of inaccurate or incomplete data.

  • Request deletion of your data (subject to legal obligations).

  • Restrict or object to processing.

  • Data portability.

  • Withdraw consent at any time (where consent is the basis for processing).

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8. Security

We implement appropriate technical and organisational measures to protect your data, including secure electronic systems, encrypted communications, and restricted access to the company owners only or where applicable with personal data only with clinicians, not other company members. 

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9. Cookies and Website Use

Our website may use cookies to improve functionality and user experience. You can manage cookie preferences through your browser settings. All website traffic data is secured through Wix.com. 

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10. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact:

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Physio Further LLP
Room 111, Midlothian Innovation Centre, Rosling, EH25 9RE.
Email: physiofurther@outlook.com

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