Physio Further LLP Payment Policy

​At Physio Further, we aim to provide high‑quality, patient‑centred physiotherapy with clarity, transparency, and fairness. This payment policy outlines how fees, payments, cancellations, and refunds are handled so that you always know what to expect. 

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1. Payment Terms 

• Payment is due immediately at the end of the appointment for in‑person sessions, unless otherwise agreed in writing prior to the session. 

• Accepted payment methods include: 

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• Debit/credit card 

• Bank transfer (for packages or agreed plans). 

• Receipts are issued automatically through the booking system. You will receive an invoice paid statement within 24hrs after your session. 

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2. Pricing 

• Current fees for all appointments are listed on the Physio Further website and may be updated periodically. Please note we do not currently charge VAT. This may be subject to change. 

• Prices are reviewed every 6 months. Any changes will be communicated in advance and will not affect appointments already booked.  

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3. Cancellations & Rescheduling 

• We understand that life happens. If you need to cancel or reschedule, please give at least 24 hours’ notice. 

• Cancellations or rescheduling with less than 24 hours’ notice will incur the full session fee. 

• Missed appointments (“no‑shows”) are charged at the full session fee. 

• Exceptions may be made in cases of emergency, at our discretion. 

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4. Refunds 

• Payments for individual sessions are non‑refundable.  

• Packages or programmes may be refunded pro‑rata if: 

• You are no longer able to continue for medical reasons, or, 

• We determine that physiotherapy is no longer appropriate or beneficial. 

• Refunds are processed within 7–10 business days. 

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5. Insurance & Reimbursement 

• Physio Further is a self‑pay service. 

• If you wish to claim through private health insurance, we can provide a receipt/ invoice or treatment summary for you to submit to your insurer. 

• It is the patient's responsibility to confirm coverage with your insurer before booking. 

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6. Late Payments - If prior agreement is made to not collect payment face to face. 

• Invoices not settled within 7 days may incur a late fee. 

• Continued non‑payment may result in suspension of future appointments until the balance is cleared or legal action.  

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7. Questions or Concerns 

If you have any questions about fees, payments, or this policy, please get in touch. We are always happy to clarify anything so you feel confident and informed.